Terms and Conditions

Welcome to Acetech IT. These Terms and Conditions govern your access to and use of our website (www.acetechit.co.ke) and the purchase of products from us. By using our site, you agree to comply with and be bound by these terms.

1. Definitions

  • "We," "Us," "Our" refers to Acetech IT.

  • "You," "Your" refers to the customer or site visitor.

  • "Products" means the goods available for purchase on our website.

2. Use of Website

By accessing or using our website, you agree that:

  • You are at least 18 years old or have legal guardian consent.

  • You will provide accurate and current information when placing orders.

  • Unauthorized use of the site may give rise to a claim for damages.

We reserve the right to modify or withdraw the website (or any part of it) without notice.

3. Product Information

We strive to ensure that all product descriptions, prices, and images are accurate. However, errors may occur:

  • Availability: All products are subject to availability.

  • Pricing: We reserve the right to adjust prices at any time without notice.

  • Errors: If we discover an error in pricing or product details, we will inform you and offer the option to cancel or proceed with the corrected details.

4. Orders and Payment

  • Order Confirmation: You will receive a confirmation email after placing an order.

  • Payment Methods: We accept mobile payments, credit cards, and bank transfers.

  • Cancellation: Orders can only be canceled before they are dispatched. Contact support@acetechit.co.ke for assistance.

We reserve the right to refuse or cancel orders at our discretion, including those flagged for fraudulent activity.

5. Shipping and Delivery

Please refer to our Shipping Policy for details on delivery timelines, costs, and order tracking.

  • Delivery times are estimates and may vary due to unforeseen circumstances.

  • We are not liable for delays caused by third-party couriers or force majeure events.

6. Returns and Refunds

Our Return and Refund Policy outlines conditions for returns, exchanges, and refunds. We accept returns for eligible products within 14 days of delivery.

  • Refunds are processed to the original payment method.

  • Customers are responsible for return shipping costs unless the item is defective.

7. Warranty Policy

  • Some products may come with a manufacturer’s warranty. We will assist in processing valid claims.

  • Warranty claims must meet the manufacturer’s guidelines.

8. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages arising from your use of our site or products.

  • Our total liability for any claim shall not exceed the amount paid for the product.

9. Intellectual Property

All content on this site, including text, images, logos, and designs, is the intellectual property of Acetech IT. You may not reproduce or use any content without our written consent.

10. Privacy Policy

We are committed to protecting your personal data. Please review our Privacy Policy to understand how we collect and use your information.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Kenya. Any disputes arising shall be subject to the exclusive jurisdiction of the Kenyan courts.

12. Amendments

We reserve the right to update these terms at any time. Changes will be posted on this page and effective immediately. Your continued use of the site constitutes acceptance of the revised terms.

13. Contact Us

For any questions or concerns regarding these Terms and Conditions, contact us via:

Thank you for choosing Acetech IT. We value your trust and look forward to serving you.