Refund and Return Policy
Acetech IT Refunds and Returns Policy
The Acetech IT Refunds and Returns Policy explains how customers can return products and request refunds after purchasing from Acetech IT Solutions. We aim to deliver high-quality products and excellent service. However, if you are not satisfied with your purchase, this policy explains how returns, refunds, and exchanges work.
Return Eligibility
Customers may return products if they meet the following conditions.
Return Time Frame
You can return a product within 14 days of delivery.
Product Condition
Returned products must meet these requirements:
The item must remain unused
The product must stay in its original packaging
All accessories, manuals, and warranty cards must be included
Proof of Purchase
Customers must provide a valid receipt or order confirmation when requesting a return.
Non-Returnable Items
Some items cannot be returned. These include:
Software downloads or digital products
Products marked Final Sale
Items damaged through misuse or modification
Opened consumables such as printer cartridges
How to Start a Return
Follow these steps to return a product.
Step 1 – Contact Support
First, contact our support team.
Email:
returns@acetechit.co.ke
Our team will provide return authorization and instructions.
Step 2 – Prepare the Package
Next, place the product in its original packaging. Include all accessories and a copy of the purchase receipt.
Step 3 – Ship the Product
Finally, send the product to the following address:
Acetech IT Solutions
Moi Avenue, Rahimtullah Trust Building
2nd Floor, Shop GF 11
Nairobi, Kenya
Customers normally pay return shipping costs. However, we cover shipping if the item is damaged or incorrect.
Refund Processing
Once our team receives and inspects the product, we begin the refund process.
Refund Method
We issue refunds using the original payment method, such as:
Credit or debit card
Mobile payment
Bank transfer
Processing Time
Refunds usually take 7–14 business days after inspection.
Partial Refunds
In some situations, we may issue a partial refund. For example:
Accessories are missing
Packaging is incomplete
The product shows signs of use
Exchanges
If you receive a defective or damaged item, we offer a free replacement. Please contact our support team within 7 days of delivery so we can arrange an exchange quickly.
Order Cancellations
Customers may cancel orders before shipment. However, once we dispatch an order, the item must follow the standard return process.
Missing or Delayed Refunds
If you have not received your refund after 14 business days, please follow these steps:
Check your bank account
Contact your payment provider
Email our support team at
support@acetechit.co.ke
Sometimes financial institutions require additional processing time.
Special Cases
For bulk orders, customized products, or business purchases, please contact:
Our team will provide tailored assistance.
